Orders & Delivery
Delivery & Cost
We offer free shipping.
We deliver to the United Kingdom of Great Britain and Northern Ireland via the couriers Royal Mail and DPD using 24 hour delivery.
Delivery notifications are sent over email from the courier on the day of dispatch.
Make changes to order
Email hello@thebrownieboy.com and include:
1. order number (e.g. #1103)
2. the change requested (e.g. I want to change the flavour/ I need to change the address)
Please note we only accept order changes sent in three working days before your chosen delivery date.
Track my package
To track your parcel, you will receive emails from both The Brownie Boy and Royal Mail containing a tracking link.
Placed order but not received a confirmation email
Please check your spam or junk mail. If you are still not able to find it, please contact us via email at hello@thebrownieboy.com
Do the parcels fit through a letter box?
Because of the size of the brownies & packaging they currently do not fit through a letter box.
Brownies
Shelf life
Once delivered, our brownies have a shelf-life of up to 1 week at room temperature. For maximum freshness, we recommend not opening your package until you plan to eat the brownies and preserve them at room temperature for the best results.
You may refrigerate them to keep up to 2 weeks or freeze them well wrapped for up to 1 month of deliciousness. We recommend leaving the brownies at room temperature for 3 hours before serving.
Brownie box size
Our serving suggestions are 1-2 pieces per person.
Brownie boxes are available in 2 sizes: box of 8 and 12 pieces.
We currently do not offer mixed boxes to minimise wastage. This is something we are working on.
Allergens
Please note we make all our products in an environment where nuts, peanuts, eggs, milk, soya, sesame and gluten are present. For this reason, we cannot guarantee they are free from traces of these allergens although we follow strict procedure to ensure there is no cross contamination.
Our brownies may contain milk, eggs, soya, wheat (gluten), and nuts.
We do not sell vegan or gluten free brownies yet.
Are your brownies vegetarian?
The majority of our brownies are! Check the allergens section of the brownie page to see if so.
Packaging
Adding a personalised note
Yes! You can add a personalised note on the checkout page free of charge
Does the brownie box include a paper receipt/invoice inside?
No, it does not. All information relating to the order is sent via email. We try to reduce paper waste.
Sustainability
Our packaging is completely plastic-free and fully recyclable. It is locally manufactured in Europe to lower its transportation footprint versus importing abroad. We have carefully selected the materials used to ensure the majority are also biodegradable.
Refund Policy
Cancellation
Less than three working days before your chosen delivery date
Due to the personalisation of our products, preparation begins days in advance, and we bake the brownies to order. For this reason, cancellation within this period is unfortunately not possible as we have made all the necessary preparations, and this would lead to unnecessary food waste.
*Working days count from Monday to Sunday.
Issues or faults
Our team will be more than happy to resolve any issues. Please email hello@thebrownieboy.com within 24 hours of your delivery:
1) picture showing fault
2) order number.
We review all complaints and may ask you to ship back the product to receive a refund. All refunds are subject to manager review.
As a goodwill gesture, we may accept to make a second brownie for free depending on review.
Wrong delivery address
Before the order is shipped, we will email you:
1) order confirmation containing the address
If you spot any changes before dispatch, we are happy to make amendments. However, if already dispatched, we can not make any changes and are not responsible for lost parcels. As a goodwill gesture, we may accept to make a second brownie for free but ask that you pay the cost of shipping and packaging (£6).